Communication in Care
Communication when starting and also managing care really is crucial something which I cannot stress enough. By ensuring that whoever is being cared for whether that be yourself or a loved one, is at the forefront of any conversation you are increasing your chances that the care you implement will be truly beneficial. Which is exactly what this first blog is about. Communication. Here are some tips that I use and I know will help you too.
TIP #1 - Keep it simple and relevant to who you are talking too.
When is say keep your communication simple Im not saying avoid hard or uncomfortable questions I mean it very literally, keep the words you use simple, easy to understand and at all costs try and avoid using jargon. By tailoring how you speak to someone based on their own ability you are making them feel empowered and comfortable when talking to you which can then get you the most relevant answers which helps both you but most importantly them.
TIP #2 - Use active listening
Many people do this anyway but when it comes to loved ones it can be easy to let your own opinions dominate. Some key things with active listening, face the person your talking to and give them your undivided attention (maybe you should be putting your phone way!) so they can see your face and mouth (if your loved one struggles to hear they may look at your lips to help with what you’re saying). Ask open ended questions so you give them a chance to provide as much detail as possible and repeat back to them a summary of what they have said so they know you’re listening to them and it also gives them a chance to jump back in and add something else! Finally show genuine interest into the conversation even if its not you’re favourite conversation or you’ve heard the story before they may not realise they’ve told you before. All of these things really do help empower your loved one or client if you’re a carer!
TIP #3 - Non verbal communication
Non verbal communication actually makes up around 95% of conversations by making sure you are physically positioning in a manner which shows interest in them, think about things such as : facial expressions, posture, hand gestures and most importantly in my opinion touch for someone who struggles with speaking touch can be very reassuring and hones in on a diiferent but still important sense.
TIP #4 - Make sure your care provider is Person Centered
Many companies claim person centered care is the focus of what they do but how do you know that is their true intentions and that they really do live up to it? Ultimately care comes down to trust you have to go with the care company or person you trust the most your gut is often right. But here are some ways to identify person centered care : Are you in control of your care plan, written in first person and that the care provider offers flexibility to adapt to your changing needs. Not making decisions for someone but with them, encouraging choice and personal preference. Adopting a done with you not done for you approach to help empower you as much as possible to do tasks. Providing not only physical support but emotional support as well getting you involved with family, friends and other activities you may like to pick up.
I hope you have found this blog useful and have enjoyed it or if you have any other questions about it email me with the title BLOG 1!